Question 1

Is buying tobacco online actually legal?

Accepted Answer

Yes, it is. Additionally, all the items we sell are genuine, trademarked, and straight from the manufacturer. We follow all Australian health regulations and standards, and only sell to buyers over 18 years.

Question 2

What are the minimum or maximum limits cigarette, cigar or tobacco purchases?

Accepted Answer

Minimum order is four cartons. There is no maximum purchase amount as long we have enough stock.

Question 3

If I get my order, should I pay any further duties or taxes?

Accepted Answer

All orders are sent from Melbourne. So, there is no risk to pay any further taxes or duties at all. Please note that we post orders only within Australia.

Question 4

I run tobacco shop, and just wonder whether your products for resale?

Accepted Answer

We can't supply shops with cigarettes as sometimes we run out of cheap cigarettes. If we find same customer purchases a lot of orders in a short of period; such maximum order may apply per address. If we run out of stock, we will send orders only to existing customers till we get back more stock.

Question 5

Is there any other online websites that sell Cigarettes to Australian Customers?

Accepted Answer

We are the only Australian online store that sells cigarettes within Australia. You may find other sites which send orders from overseas. They offer bit cheaper prices, but shipping takes ages, and you will need to pay duties when your order arrives. So, you will save much money and time if you buy from us.

Question 6

Do you share buyer information with any other parties?

Accepted Answer

No, all customer information is strictly confidential and used only in the sales process. We do not share your details with any other parties.

Question 7

How to order and what payment methods do you accept? Can I pick up my order?

Accepted Answer

We accept Net Banking Transfer or Direct Deposit to our CBA business account. We dont have a Pick-Up service.

Question 8

How long does it take to receive an order?

Accepted Answer

We send orders via Express Service. Customers from Victoria receive orders within 1 - 5 business days, and Customers from other states receive orders within 2- 5 business days.

Question 9

Are these products the real thing?

Accepted Answer

Yes. Every item we sell is a100% genuine original, from the manufacturer.

Question 10

Do you stock any other products?

Accepted Answer

No, we don't stock any other products. We stock only products displayed on "Our Products" page.

Question 11

What do you charge for tobacco shipments?

Accepted Answer

We ship all shisha tobacco and cigarettes cartons for FREE via Australia Post Express service.

Question 12

What is the benefit to buying via your website instead of at local convenience store or tobacco shops?

Accepted Answer

Why drag yourself to Coles or Safeway, when you can order all your favorite brand names (for almost half-price) right from the convenience of your own home? All cigarettes, and shisha tobacco items are delivered for FREE via express mail.

Question 13

How long you have been traded online?

Accepted Answer

We have been traded online since December 2004 from Melbourne.

Question 14

I have more questions; can I give you a call?

Accepted Answer

If you have any further questions, and if you need a call back, please send us your phone number. We can call you back between 12pm and 9pm weekdays. Please dont repeat any questions answered already in this page. We prefer replying emails, so keep phone calls short and only for urgent matters. For any other general question, please email us on contact@cheapcigarettes.com.au. We will respond your email within 24 business hours.

Frequently Asked Questions